Silent Disco Terms

Terms & Conditions

Cadence Entertainment is a trading name of Steve Hill Events Ltd.

Registered in England. Our registered address is 265 Stockwood Lane, Stockwood, Bristol. BS14 8NR

Company registration number: 13245701

You (The Customer) are entering into an agreement with us (Cadence Entertainment, CAD; the company). These are our terms and conditions of hire that you are agreeing to by using our services. They set out what you can expect from Cadence Entertainment, and what is expected from you.


1) CAD want your event to be a success, and for you to have a good experience working with us. We undertake to be fair and reasonable, contactable and helpful.

2) CAD undertakes to provide you with the equipment you have booked, in working order, on the date(s) you agreed.

3) Your equipment will include spares so therefore the numbers may differ from what you have ordered. You agree to check and count the equipment within 6 hours of arrival and advise us of the quantities received. In the absence of this, our warehouse records will stand as the true and accurate quantities originally received by you.

4) CAD checks and maintains all equipment thoroughly, but in the eventuality that damage occurs in transit or dispatch, you will not be charged for any equipment that doesn’t work on arrival. Please report this to us immediately and before the start of your event. Please mark affected equipment clearly before returning (such as stickers on equipment, or placing it in a labelled plastic bag). In the event that you do not familiarize yourself with our system and test it before your event please be aware that our scope for assisting you is more limited and we cannot offer a refund in these circumstances.

5) In the event of equipment variation or failure, provided your event can still take place with the equipment supplied this agreement remains intact.

6) CAD supplies and hosts many events in a variety of locations; CAD is happy to advise you and demonstrate our equipment in advance, such that you may check coverage range, audio connection, interference or any requirements specific to your event. It is the customer’s responsibility to ensure that the equipment supplied is suitable for the customer’s specific purposes.

7) CAD will always do everything reasonably possible to honour your booking. In the unlikely event we have to cancel or vary your booking, howsoever caused, the maximum liability of CAD will be the return of any fees paid in lieu of unused equipment.

8) Should you wish to change or vary your booking, CAD will endeavour to accommodate this at any time. If cancellation occurs within 14 days of an event, a cancellation fee of 50% (of the total bill) applies. If cancellation is within 72 hours of an event, a cancellation fee of 100% applies.

9) Our standard policy is full payment before dispatch. In any event, you agree to pay all monies due within 28 days of your event. Where legal action is required to pursue unpaid debts, you agree to meet all costs including solicitor fees and court costs, even if a settlement is reached before the hearing. We are entitled to claim 8% interest pro rata on any late payment.

10) You undertake to arrange access and be reasonably contactable and available for delivery and collection.

11) You agree to have all equipment ready for collection on the agreed day set out when the order is confirmed. Missed collections are liable to be charged an additional night's hire fee for everyday collection is delayed, as well as the price of any missed collections and extra costs in recovering equipment.

Loss or damage to equipment

12) You undertake to treat the equipment well and return it in the condition provided.

13) You undertake to store the equipment securely and be responsible for it and the way it is used until collection.

14) Loss or damage:

  1. i) You are advised to check and count the quantity of equipment supplied prior to collection and advise us of the number by email. We are not able to engage in disputes about quantities where this step has not been followed. CAD's count, inventory and decision regarding missing equipment and discrepancies are final.
  2. ii) You are advised to ensure the equipment is properly packaged and sealed in containers prior to return.

iii) If any headphones or other equipment are missing or severely damaged (unrepairable) you agree to pay us the replacement costs at the following rates: Headphones - £39 each; Transmitters £75.00 each; Charge Packs/Storage Containers £35 each; Other equipment (including DJ, lighting, loudspeakers etc) charged at standard new RRP for the same or equivalent replacement.

iii) Discretionary reduction- Cadence Entertainment may offer a 20% reduction in headphone replacement costs where full settlement is paid within 7 days of the scheduled return/collection date and where the number of missing headphones is fewer than 10% of the total order. We are not obliged to offer any discount, and you understand that where matters are not resolved within 7 days, CAD suffers revenue loss due to missing headphones, and also incurs further costs in trying to resolve matters with you which negates our opportunity to extend this discounted period.

  1. iv) Loss of revenue - where headphones are missing/unrepairable and the account is not settled within 7 days as per 14(iii), an additional hire charge of £5 per item per week or part week will be applied until the account is settled.
  2. v) Where headphones are deemed as lost and paid for but returned more than 30 days after the event no refund will apply in respect of any fees already paid because of the loss of income already sustained.

15) Collections

  1. i) It is the customer's responsibility to ensure that headphones are collected as agreed and scheduled, even if to be collected from a third party (for example left in the venue).
  2. ii) An additional day's hire charge will be applied for every day that collection is delayed as a result of missed collection.

16) In the event of a major incident affecting the headphones including, but not limited to: fire, theft and flood, please inform us as soon as possible as this may affect future bookings. You must also inform your insurance company, and relevant authorities such as the police, and provide us with this information.

17) CAD reserves the right to claim for any other losses resulting from unreasonable loss or damage, or major incidents, including, but not limited to, time and expense, and loss of revenue.


18) The issue of this contract confirms your intention to book, and together with the invoice or quotation provided, outlines the agreement you have made with CAD. You are deemed to have accepted it after 7 days, or on delivery of headphones, whichever is sooner.

19) This contract is under the exclusive jurisdiction of the courts of England and Wales. All parties agree that matters will be resolved under British law and by British courts.

20) In the event of a dispute, the customer agrees to meet all legal costs of CAD and further costs of enforcement of any debt.


7.1 The Terms constitute the entire agreement between You and Cadence Entertainment relating to their subject matter and cancel and supersede any prior versions of the Terms. No modification to the Terms will be binding, unless in writing and signed by an authorized Cadence Entertainment representative. You must not assign or otherwise transfer the Terms or any right granted hereunder. You also may be subject to additional terms and conditions that may apply when You use Cadence Entertainment or third-party products or services.

7.2 You agree that any material breach of Sections 2, 3, 4, 6, and 10 of the Terms will result in irreparable harm to Cadence Entertainment for which damages would be an inadequate remedy and, therefore, in addition to its rights and remedies otherwise available at law, Cadence Entertainment will be entitled to equitable relief, including both a preliminary and permanent injunction, if such a breach occurs. You waive any requirement for the posting of a bond or other security if Cadence Entertainment seeks such an injunction.

7.3 Rights and obligations under the Terms which by their nature should survive will remain in full effect after termination or expiration of the Terms.

7.4 Any express waiver or failure to exercise promptly any right under the Terms will not create a continuing waiver or any expectation of non-enforcement. If any provision of the Terms is held invalid by any law or regulation of any government, or by any court or arbitrator, the parties agree that such provision will be replaced with a new provision that accomplishes the original business purpose, and the other provisions of the Terms will remain in full force and effect.

Cadence Entertainment

Telephone: 01179119558

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Copyright © 2013-2022
Steve Hill Events Limited trading as Cadence Entertainment
Registered Company No. 13245701